Our PrivaCY pOLICY

Effective Date: June 27th, 2025

Last Updated: June 27th, 2025

At The Psychological Wellness Clinic, we believe that healing begins with trust. That’s why protecting your privacy is one of our highest priorities. This policy outlines how we collect, use, and safeguard your personal information—both online and offline.

What We Collect

In order to provide personalized mental health care, we may collect the following information:

  • Personal and contact details (name, phone, email, date of birth, etc.)
  • Health and insurance information, when voluntarily submitted via our secure intake and referral forms
  • Clinical and assessment data, shared during the course of treatment
  • Technology-related data, such as IP address or browser information when using our website (for functionality and security purposes)


How We Collect Information

We collect information in the following ways:

  • Directly from you during intake, therapy sessions, or referrals
  • Through our online intake and referral form hosted via Paperform, which is HIPAA-compliant and encrypted for secure transmission
  • Through basic, non-identifiable website analytics tools


How We Use Your Information

Your information is used solely for the purpose of:

  • Providing mental health care and services tailored to your needs
  • Matching you with the right provider
  • Communicating about appointments, assessments, or updates you’ve requested
  • Complying with legal, ethical, and insurance documentation requirements

We do not sell, share, or distribute your personal information for marketing or third-party use.

Confidentiality & Clinical Records

As a mental health clinic, we adhere to all federal and state privacy laws, including HIPAA (Health Insurance Portability and Accountability Act) and 42 CFR Part 2. Your clinical records are stored securely and only accessed by authorized providers or staff involved in your care.

Your Rights

You have the right to:

  • Request access to or correction of your personal information
  • Revoke consent for communication (where applicable)
  • Ask how your data is being used or stored

To make any of these requests, please contact us directly at TPWC1@outlook.com.

Data Security

We take security seriously. All digital data, including that submitted via Paperform, is protected with encryption and password-restricted access. Physical documents are stored securely and accessible only to essential personnel.

Third-Party Tools

We use trusted tools like Paperform to collect information online. Paperform is HIPAA-compliant and designed for secure patient communication. You can read Paperform’s own privacy policy here.

We may also use other secure software for communication, scheduling, and documentation, always chosen with your privacy in mind.

Changes to this Policy

We may update this policy from time to time to reflect changes in law or best practices. Updates will be posted to our website, and the "Effective Date" will be revised accordingly.

Contact Us

If you have any questions or concerns about your privacy or our policies, please reach out:

📧 Email: TPWC1@outlook.com
📞 Phone: 802-431-6399

If this is an emergency, please dial 911 or contact the 988 Suicide & Crisis Lifeline.